Shipping Policy

Order Processing Times

Regular (Non-Preorder) Items

All non-preorder items are typically processed within 1–7 business days. We work hard to ship orders as quickly as possible; however, during high-volume periods, processing may take the full 7 business days.

Some eligible in-stock products may qualify for same-day or next-business-day processing when specifically advertised on the product page.

Processing times may vary depending on product availability, order volume, and fulfillment location.

Business Days & Holiday Processing

Business days are Monday through Friday, excluding recognized postal and business holidays.

Orders placed on weekends or holidays generally begin processing on the following business day.

Processing times are calculated separately from shipping transit times and do not include weekends or holidays unless specifically stated.

Partner & Retailed Items

Products fulfilled by partner brands, third-party retailers, or supplier warehouses are not guaranteed to be processed the same day or next day.

Processing times for these products depend on the fulfillment partner's inventory availability, warehouse operations, and internal processing capacity.

Some partners may experience order backlogs, inventory shortages, or other delays that affect fulfillment timelines.

Partner-fulfilled products may ship directly from the partner's warehouse rather than a SoleilShift fulfillment location.

As a result, partner-fulfilled orders may have different processing times, shipping carriers, tracking information, and delivery dates compared to items shipped directly by SoleilShift.

Inventory Availability & Restocking Delays

Product availability is subject to change based on current inventory levels, supplier availability, and incoming stock shipments.

Certain products may be temporarily awaiting inventory replenishment or shipment from our suppliers. These products may require additional processing time before shipment.

Please note: Not all products are guaranteed to be immediately available for shipment. Customers should review the product description and any displayed availability or preorder information before purchasing.

Products advertised as IN STOCK are generally expected to be available for fulfillment within the stated processing timeframe, subject to unexpected inventory discrepancies.

If a product becomes unavailable or an unexpected supplier delay affects an existing order, SoleilShift will communicate updated information and provide applicable customer options in accordance with shipping and consumer protection requirements.

If availability information is unclear, customers are encouraged to contact our support team before placing an order.

Preorders

Preorder products are items purchased before they are available for immediate shipment.

Preorders may require extended processing and fulfillment periods depending on manufacturing schedules, production timelines, supplier availability, inventory transportation, and other factors.

Certain preorder products may require several weeks or potentially months before they are ready for shipment.

Estimated preorder processing or shipping timelines, when available, will be displayed on the applicable product page or communicated to the customer.

These estimates are based on the information available at the time of purchase and may change due to circumstances affecting production or fulfillment.

By purchasing a product clearly identified as a preorder, customers acknowledge that the item is not immediately available for shipment and may require an extended waiting period.

Shipping Times & Rates

Shipping transit times are separate from order processing times.

Available shipping methods, rates, and estimated delivery timelines are displayed at checkout based on the order's contents and delivery destination.

Once an order has shipped, delivery delays may occur due to circumstances outside of our direct control, including:

• Severe weather and natural events

• Customs inspections and processing

• Shipping carrier delays

• Transportation and logistical disruptions

• Incorrect routing or address-related issues

• Supplier or partner fulfillment delays

• Unexpected carrier or warehouse backlogs

Delivery dates displayed at checkout or provided by shipping carriers are estimates unless explicitly stated otherwise.

Expedited shipping services apply to the selected carrier's transit service and do not automatically shorten an item's processing or preorder fulfillment period.

Multiple Shipments & Fulfillment Locations

SoleilShift fulfills orders through a combination of company-managed inventory, supplier warehouses, and third-party fulfillment partners.

Because products may originate from different locations, orders containing multiple items may be divided into separate shipments.

Orders may be shipped together or separately depending on inventory availability, fulfillment location, product type, and shipping arrangements.

Separate shipments may arrive on different dates and may use different shipping carriers or tracking numbers.

Customers will receive available tracking information as individual shipments are processed.

Products shipped from different fulfillment locations are not guaranteed to arrive together.

Combined Orders With Preorder and In-Stock Items

Orders containing both preorder and in-stock products may be shipped together or divided into separate shipments depending on product availability and fulfillment arrangements.

In some cases, in-stock items may be held until preorder products become available, allowing the order to be shipped together.

In other cases, available items may be shipped separately while the remaining products are awaiting inventory or fulfillment.

The decision to combine or separate shipments depends on warehouse availability, supplier arrangements, shipping logistics, and other operational factors.

Customers should not assume that all items within an order will ship or arrive at the same time.

Customers with questions about combined shipments are encouraged to contact SoleilShift before placing their order.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify all shipping details before submitting an order, including the street address, apartment or unit number, city, state, postal code, and destination country.

If a package is returned to SoleilShift due to an incorrect, incomplete, or undeliverable address, including an address marked vacant, unable to forward, or otherwise undeliverable, the order may be refunded minus applicable shipping and return-related charges, where permitted by law.

A new order must be placed using the corrected address to receive the merchandise unless an alternative arrangement is approved by SoleilShift.

Returned orders resulting from address errors cannot be automatically reshipped.

Address Changes After Ordering

Customers who need to modify or correct their shipping address should contact SoleilShift as soon as possible at soleilshift@gmail.com.

Address changes may be possible before an order enters the final fulfillment or shipping process.

However, address changes are not guaranteed once an order has been processed, packaged, assigned a shipping label, or transferred to a shipping carrier.

An address change request is not considered approved until it has been confirmed by SoleilShift.

Once a shipment is in transit, available address modifications may be subject to the shipping carrier's policies and additional charges.

Incorrect or Incomplete Address Policy

If an order is returned due to an incorrect or incomplete address provided by the customer, and the order originally qualified for free shipping, the actual original shipping cost incurred by SoleilShift may be deducted from the applicable refund.

This deduction covers the shipping expense associated with the original delivery attempt.

Additional return shipping expenses or applicable charges may also be deducted where permitted by law and consistent with our Refund Policy.

Refunds for returned merchandise are generally processed following receipt and inspection of the returned items, except where earlier refunds are required by applicable law.

10% Restocking Fee

A 10% restocking fee may apply to eligible physical merchandise returns that are accepted under our Refund Policy.

This fee applies only to qualifying merchandise that has been physically shipped and subsequently returned.

The 10% restocking fee does not apply to orders canceled before shipment.

The fee is calculated based on the original purchase price of the applicable returned merchandise and deducted from the eligible refund amount.

This fee helps cover return processing, inspection, handling, sanitization, and repackaging expenses.

Restocking fees will not be charged where a full refund is legally required or for verified SoleilShift fulfillment errors involving incorrect or defective merchandise.

All returns remain subject to the eligibility requirements outlined in our Refund Policy.

Order Tracking

Once an order has been prepared for shipment, customers will receive a shipping confirmation containing available tracking information.

Tracking details may take additional time to become active or display movement depending on the shipping carrier.

Customers are responsible for monitoring their tracking information and making appropriate arrangements to safely receive their shipments.

Shipping Label Created vs. Carrier Acceptance

The creation of a shipping label does not necessarily mean that a package has been physically received or accepted by the shipping carrier.

Orders may display tracking statuses such as "Label Created," "Pre-Shipment," or "Awaiting Item" while awaiting carrier acceptance or an initial tracking scan.

Tracking information may not update until the package has been physically processed or scanned by the selected carrier.

A package is considered handed over to the shipping carrier once it has physically entered the carrier's possession, not simply when a shipping label has been generated.

Customers experiencing unusually long periods without tracking updates may contact SoleilShift for available shipment information.

Package Responsibility After Carrier Handoff

Once an order has been properly packaged, shipped, and physically accepted by the selected postal service or shipping carrier, the package enters the carrier's possession and transportation network.

The shipping carrier is responsible for the physical handling, transportation, tracking, and delivery operations associated with the shipment.

SoleilShift does not directly control carrier routing, transportation conditions, delivery scans, weather-related delays, or other events occurring during carrier transportation.

However, carrier acceptance does not eliminate any customer rights or seller responsibilities established by applicable law.

Claims involving lost, damaged, misdelivered, or undelivered packages will be reviewed based on the circumstances of the shipment, available tracking information, carrier documentation, and applicable consumer protection requirements.

Packages Marked as Delivered

If tracking indicates that a package has been delivered but the customer cannot locate it, we recommend the following steps:

1. Check the delivery location and surrounding areas, including porches, side entrances, mailboxes, and secure package areas.

2. Ask household members, neighbors, building management, or mailroom personnel whether they received the package.

3. Contact the shipping carrier using the provided tracking number to request additional delivery information.

4. If necessary, initiate a missing-package investigation or delivery claim with the shipping carrier.

5. Contact SoleilShift with your order number and relevant tracking information if additional assistance is needed.

Packages confirmed as delivered may require further investigation before a replacement or refund determination is made.

Lost or Damaged Packages

If a package appears to have been lost or damaged during transit, customers should contact SoleilShift and may also be asked to assist with a carrier investigation.

Customers should retain packaging materials and provide relevant photographs when reporting items damaged during delivery.

SoleilShift may provide reasonable assistance by supplying tracking details, shipping documentation, and other information necessary to investigate the issue.

We cannot guarantee the outcome of a carrier investigation or the recovery of a missing shipment.

Replacement and refund requests will be evaluated based on the circumstances of the shipment, applicable store policies, and legal obligations.

Package Theft After Confirmed Delivery

Customers are encouraged to retrieve delivered packages promptly, particularly when shipments are delivered to shared residences, apartment buildings, mailrooms, businesses, or other locations accessible to multiple individuals.

Packages stolen after confirmed delivery may require customers to file a report with the carrier, building management, or local authorities.

SoleilShift may request relevant delivery documentation before evaluating any replacement or refund request.

Any determination remains subject to applicable consumer rights and legal requirements.

International Shipping

SoleilShift offers international shipping to select countries.

Available international shipping methods, rates, and estimated delivery timelines will be displayed at checkout based on the destination address and products ordered.

International Delivery Times & Tracking

PLEASE NOTE: Certain internationally shipped products may require 25–30 days or longer for delivery, depending on the product, shipping method, destination country, customs processing, and international carrier operations.

For select international shipments, tracking information may not update regularly while a package is in transit.

Tracking updates may remain limited or unavailable until the shipment reaches its destination country and is processed by the local delivery carrier.

This is common with certain international shipping methods and does not necessarily indicate that a package has been lost or stopped moving.

International delivery estimates are not guaranteed, and additional delays may occur due to customs inspections, transportation disruptions, or local postal service processing.

The 25–30+ day delivery estimate refers to applicable shipping transit timelines and does not automatically include any separately disclosed preorder or extended processing period.

For questions regarding the estimated delivery timeline of a specific product or order, please contact us at soleilshift@gmail.com.

Our team will provide any available tracking information and estimated delivery timelines.

Customs Duties, Taxes & Import Fees

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, clearance charges, or additional expenses assessed by their destination country's customs authority or government, except where such charges are specifically included or prepaid at checkout.

These charges are determined by the destination country and are generally outside of SoleilShift's control.

SoleilShift does not pre-collect or reimburse these charges unless specifically stated at checkout.

International Customs & Delivery Delays

International shipments may be subject to inspections, clearance procedures, and additional processing by customs authorities.

Customs delays may extend delivery beyond the original estimated timeframe.

Customers may be required to provide documentation or complete additional procedures requested by their local customs authority or delivery carrier.

SoleilShift cannot control customs clearance decisions or processing timelines but may assist by supplying available shipment documentation when appropriate.

Refused or Returned International Shipments

If an international package is refused, rejected, or returned due to unpaid customs duties, taxes, import charges, or failure to complete required customs clearance procedures, applicable return shipping expenses and associated fees may be deducted from an eligible refund where permitted by law.

Refunds for returned international shipments are subject to the condition of the returned merchandise and the applicable terms of our Refund Policy.

Need Help?

If you have questions regarding your order, processing times, product availability, preorders, shipping estimates, tracking information, or any policies outlined above, please contact our customer support team.

Email: soleilshift@gmail.com

Expected Response Time: Within 1–2 business days.

Please include your order number and a brief description of your question so our team can assist you as efficiently as possible.

Response times may be longer during holidays, periods of unusually high inquiry volume, or other exceptional circumstances.

Please note that our response timeframe refers to our initial customer support response and does not guarantee that all order inquiries or shipping investigations will be resolved within that period.

Additional Information

For information regarding return eligibility, cancellations, and refunds, please review our Refund Policy.