Refund Policy

At SoleilShift, we are committed to providing high-quality products and a reliable shopping experience. Please carefully review our Refund Policy before placing an order.

All Sales Final — No Returns

All sales are final. SoleilShift does not accept returns or exchanges for change of mind, buyer's remorse, incorrect product selection, or other personal purchasing decisions.

Customers are responsible for reviewing product descriptions, compatibility information, specifications, availability, and estimated shipping timelines before completing a purchase.

Once an order has been placed, it is generally considered final and cannot be returned or canceled at the customer's request.

Exceptions may be considered for verified fulfillment errors, qualifying shipping issues, damaged or incorrect merchandise, or other circumstances reviewed and approved by SoleilShift.

All voluntary exceptions are evaluated individually at the discretion of SoleilShift, and approval is not guaranteed.

Refund Eligibility

SoleilShift maintains a strict all-sales-final policy. Refunds are not routinely offered and are generally reviewed only under exceptional circumstances.

Refund or replacement requests may be considered in the following situations:

• Incorrect Item Received: The customer receives a product different from the item originally ordered.

• Confirmed Lost Shipment: A package is confirmed lost during transit through shipping carrier documentation or investigation.

• Verified Fulfillment Error: An order contains a verified mistake made during the fulfillment process.

• Damaged or Defective Merchandise: A product arrives damaged or defective and the issue is verified through supporting documentation.

• Unable to Fulfill an Order: SoleilShift determines that an order cannot be fulfilled.

• Other Exceptional Circumstances: Additional situations may be reviewed individually by SoleilShift.

Submitting a refund request does not automatically guarantee approval. Requests are reviewed individually based on the circumstances, order details, supporting documentation, and SoleilShift's refund procedures.

Where appropriate, SoleilShift may offer a replacement or another suitable resolution instead of a refund.

Order Cancellations

SoleilShift does not generally accept order cancellations once an order has been placed. All purchases are considered final at checkout.

This policy applies to both regular in-stock products and preorder items.

Customers are encouraged to verify their order details, product compatibility, shipping address, and estimated processing times before purchasing.

Requests to cancel an order due to a change of mind, accidental purchase, or personal circumstances are generally not accepted.

Exceptional cancellation requests may be reviewed individually by SoleilShift. Approval is not guaranteed.

Preorder Purchases

Preorder products are items purchased before they are available for immediate shipment.

All preorder purchases are generally considered final and are not eligible for voluntary cancellation or refund due to extended processing times, changes of mind, or other personal purchasing decisions.

Customers acknowledge that preorder items may require extended production, manufacturing, supplier processing, inventory transportation, and fulfillment periods.

Depending on the product and supplier, preorder fulfillment may take several weeks or potentially months.

Estimated preorder shipping timelines are subject to change based on manufacturing schedules, supplier availability, and other factors affecting fulfillment.

Customers are responsible for reviewing all available preorder information before purchasing.

For additional information regarding preorder processing and shipping expectations, please review our Shipping Policy.

Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective product, please contact SoleilShift as soon as reasonably possible after delivery.

When submitting a request, please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the original packaging, when applicable

• Any other relevant information supporting your request

SoleilShift will review the submitted information to determine the appropriate resolution.

Depending on the circumstances, available inventory, and verification of the issue, a resolution may involve a replacement, return authorization, refund, or another suitable remedy.

Customers should not return merchandise without first receiving return authorization from SoleilShift.

Unauthorized returns may not be accepted.

Lost, Missing, or Stolen Packages

Once an order has been physically accepted by the shipping carrier, the package enters the carrier's transportation and delivery network.

Shipping carriers are responsible for the physical transportation, handling, tracking, and delivery of packages within their possession.

SoleilShift does not directly control package handling, routing, delivery scans, or transportation conditions once a shipment has entered the carrier's network.

Claims involving lost, missing, or stolen packages will be reviewed based on the circumstances, available tracking information, and carrier documentation.

Packages Lost During Transit

If a package appears to be lost during shipment, customers should contact SoleilShift with their order number and tracking information.

A carrier investigation or additional delivery verification may be necessary before determining whether the package has been lost.

Packages confirmed lost during transit may qualify for a replacement or refund following review of the circumstances.

Packages Marked as Delivered

If tracking indicates that a package was delivered but the customer cannot locate it, the customer should first check the delivery location and contact the shipping carrier to request further information.

Additional delivery verification or an investigation may be required.

Packages marked as delivered are not automatically eligible for a replacement or refund.

Each claim will be reviewed individually based on delivery confirmation, carrier documentation, and the circumstances of the shipment.

Package Theft After Delivery

Customers are encouraged to retrieve delivered packages promptly and use secure delivery locations whenever possible.

Packages reported stolen after confirmed delivery may require a carrier investigation, delivery verification, or other supporting documentation.

SoleilShift cannot guarantee reimbursement or replacement for theft occurring after delivery.

Requests involving stolen packages will be reviewed individually.

For additional information, please review the Package Responsibility After Carrier Handoff section of our Shipping Policy.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.

If a package is returned due to an incorrect, incomplete, or undeliverable address provided by the customer, including addresses marked as vacant, unable to forward, or otherwise undeliverable, the following conditions may apply:

• The original shipping cost may be deducted from any eligible refund.

• If the order originally qualified for free shipping, the actual shipping cost incurred by SoleilShift may still be deducted.

• Additional return shipping expenses may be deducted when applicable.

• Returned merchandise may be subject to inspection before an eligible refund is processed.

A new order must generally be placed using the corrected shipping address unless an alternative arrangement is approved by SoleilShift.

Refund deductions and return procedures will remain consistent with our Shipping Policy.

10% Restocking Fee

A 10% restocking fee may apply to eligible physical merchandise returns that have been reviewed and approved by SoleilShift.

Although SoleilShift generally does not accept voluntary returns, exceptions may occasionally be approved depending on the circumstances.

The restocking fee applies only to qualifying merchandise that has been physically shipped and subsequently returned.

The 10% restocking fee does not apply to orders canceled before shipment.

The fee is calculated based on the original purchase price of the applicable returned merchandise and deducted from the eligible refund amount.

This fee helps cover expenses associated with:

• Return processing and inspection

• Product handling

• Sanitization and cleaning

• Repackaging and inventory processing

Restocking fees are not charged for verified SoleilShift fulfillment errors involving incorrect or defective merchandise or when a full refund is required.

International Orders & Customs-Related Returns

International customers are responsible for applicable customs duties, import taxes, brokerage charges, and other fees imposed by their destination country's customs authority, except where specifically included or prepaid at checkout.

If an international shipment is refused, rejected, or returned because of unpaid customs charges or failure to complete required clearance procedures, applicable shipping expenses, return costs, and associated charges may be deducted from any eligible refund.

International shipping timelines may be significantly longer than domestic delivery times, and tracking updates may be limited until the package reaches the destination country.

Extended international shipping transit times do not automatically qualify an order for a refund.

For additional information regarding international delivery timelines, tracking updates, and customs processing, please review our Shipping Policy.

Refund Processing Times

If a refund is approved, SoleilShift will issue it to the original payment method whenever possible.

Approved refunds are generally issued within 5–10 business days following approval and completion of any necessary verification or return inspection, unless a different timeframe is required.

Once a refund has been issued, additional time may be required for the customer's bank or payment provider to reflect the funds in their account.

The exact posting timeframe depends on the customer's financial institution or payment provider.

Original shipping charges, applicable return costs, and eligible restocking fees may be deducted from approved refunds according to the circumstances of the return.

How to Request Assistance

If you believe your order qualifies for an exception under this Refund Policy, please contact our customer support team.

Email: soleilshift@gmail.com

Expected Response Time: Within 1–2 business days.

Please include your order number, a brief explanation of the issue, and any relevant photographs or supporting documentation.

Response times may be longer during holidays, periods of unusually high inquiry volume, or other exceptional circumstances.

Our estimated response timeframe refers to the initial customer support response and does not guarantee that an investigation or refund request will be resolved within that period.

Additional Information

For information regarding order processing, preorders, delivery estimates, tracking information, shipping addresses, carrier responsibility, and international shipping, please review our Shipping Policy.

Nothing in this policy limits rights or remedies that cannot be waived.