Shipping policy

Shipping Policy

At SoleilShift, we’re committed to getting your order to you as smoothly and quickly as possible.

Order Processing & Fulfillment

• Most in-stock orders are processed within 2–5 business days (excluding weekends and holidays).

• Select products sold on our store are listed as preorder items and may require extended fulfillment times before shipment depending on inventory availability, inbound shipments, supplier delays, and order volume. Preorder items may require approximately 1–6+ weeks for processing and fulfillment before shipment.

• Estimated fulfillment timelines for preorder items are stated in the product descriptions of affected products. Fulfillment times may occasionally vary due to inventory delays, supplier delays, high order volume, or shipping carrier issues.

• Shipping timeframes shown at checkout refer to transit time after an order has shipped, not the processing or fulfillment timeframe before shipment.

• During busy periods, launches, holidays, or high order volume, fulfillment and shipping times may take longer than expected.

• Customers will receive a shipping confirmation email with tracking information once their order has been packed and shipped.

Shipping Times

  • Shipping times depend on your location and the carrier selected at checkout.

  • Delivery timeframes are estimates and may vary due to carrier delays, weather, or other factors outside our control.

Responsibility After Shipment

  • Once we hand your package over to the carrier, it’s in the carrier’s hands to complete the delivery.

  • SoleilShift is not responsible for any delays or issues that occur once the order is with the carrier.

Shipping Addresses

  • Please double-check your shipping address at checkout.

  • SoleilShift isn’t able to reroute packages once they’ve shipped. If a package is returned due to an incorrect address, additional shipping fees may apply to reship it.

Tracking & Delivery Issues

  • Tracking information will be sent as soon as your order ships.

  • If your package shows as delivered but you haven’t received it, please contact the carrier directly.

International Orders

  • International shipping times vary by destination.

  • Customers are responsible for any customs duties, taxes, or import fees required by their country.

Questions?

If you have any questions about your order or shipping, feel free to reach out — we’re happy to help at 📧 soleilshift@gmail.com